Provider of customer experience communications platforms and solutions.
Zenvia Inc. operates a cutting-edge cloud-based platform designed to integrate diverse communication capabilities across Brazil, Mexico, and Argentina. Catering to businesses seeking enhanced customer engagement, the platform supports a wide array of communication channels including SMS, Voice, WhatsApp, Facebook, Instagram, Webchat, Messenger, RCS, and video. These channels enable organizations to orchestrate comprehensive communication strategies, spanning marketing campaigns, sales team management, customer service, and customer success initiatives. Founded in 2020 and headquartered in São Paulo, Brazil, Zenvia Inc. has quickly emerged as a pivotal player in the digital communication space.
Among its flagship offerings, Zenvia Inc. provides specialized solutions such as Zenvia Chat, a unified platform for managing multiple communication channels. Zenvia Message empowers businesses with a campaign manager capable of triggering RCS, SMS, and WhatsApp messages, while Sirena facilitates seamless customer interactions via WhatsApp for sales teams. The company's SenseData solution leverages advanced analytics to integrate and analyze vast amounts of customer data, generating comprehensive insights and a holistic view of customer behavior.
Zenvia Inc. continues to innovate with tools like Zenvia Flow, a visual flow builder enabling users to create communication and automation sequences effortlessly. The Jornadas solution enables enterprise clients to engage customers accross digital channels and generate data-rich documents, while ALTU offers conversational automation powered by artificial intelligence for personalized customer service at scale. With a ccommitment to driving business outcomes across diverse industries including marketing, customer service, and fraud control, Zenvia Inc. remains dedicated to shaping the future of digital communication in Latin America and beyond.