Cloud computing company providing enterprise IT service management software.
ServiceNow, Inc. specializes in providing comprehensive enterprise cloud computing solutions that streamline, manage, and automate services across diverse sectors worldwide. Central to its operations is the Now platform, which integrates advanced technologies such as workflow automation, artificial intelligence, machine learning, robotic process automation, and process mining. These capabilities empower organizations to enhance efficiency through performance analytics, electronic service catalogs, configuration management systems, and robust collaboration tools. ServiceNow's solutions extend across IT service management, strategic portfolio management, and IT operations management, facilitating seamless connectivity and management of both physical and cloud-based IT infrastructures.
Beyond IT services, ServiceNow offers integrated risk management tools to bolster resilience, environmental, social, and governance (ESG) management products, and comprehensive human resources, legal, and workplace service delivery solutions. Its Safe Workplace suite addresses critical needs for workplace safety, while customer service management and field service management applications optimize service delivery processes. The company also provides specialized tools like App Engine and Automation Engine, enabling businesses to extend workflows and enhance platform security and privacy. Professional services and customer support complement its offerings, ensuring tailored implementation and ongoing operational excellence.
ServiceNow serves a wide array of industries including government, financial services, healthcare, telecommunications, manufacturing, and consumer products. Leveraging a direct sales team and resale partners, ServiceNow collaborates closely with organizations to deploy scalable solutions that drive operational efficiency and innovation. The company, founded in 2004 and headquartered in Santa Clara, California, continues to expand its capabilities and partnerships, including strategic alliances aimed at advancing automation and operational excellence for its global clientele.