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NICE Ltd., along with its subsidiaries, is a global leader in providing cloud platforms that drive AI-driven digital business solutions across various industries. The company's flagship offering, CXone, is a cloud-native open platform designed to support contact centers of all sizes, from small single-site operations to large enterprises with distributed remote agents. CXone facilitates seamless customer interactions through its capabilities in contact center management, automation, and real-time AI-based routing.
In the realm of customer experience (CX), NICE offers Enlighten, an AI engine that identifies automation opportunities for self-service, enhancing efficiency and customer satisfaction. The company also provides digital-entry points solutions that help organizations address consumer needs effectively and journey orchestration solutions that optimize customer interactions by connecting them with appropriate resources in real time.
NICE is also prominent in the realm of financial crime prevention and compliance with its X-Sight platform, an AI-cloud solution that aids in detecting and preventing financial crimes. The company's Xceed platform provides comprehensive anti-money laundering (AML) and fraud prevention capabilities tailored for small and mid-sized organizations. NICE's data intelligence solutions transform raw data into actionable insights to empower organizations in preventing and detecting financial crimes.
Founded in 1986 and headquartered in Ra'anana, Israel, NICE has evolved into a key player in digital business solutions globally. The company, previously known as NICE-Systems Ltd., rebranded as NICE Ltd. in 2016 to reflect its expanded focus and capabilities in AI-driven technologies. With a commitment to innovation and customer-centric solutions, NICE continues to empower organizations across sectors with advanced tools to enhance operational efficiency, compliance, and customer experience management.
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