Provider of cloud contact center solutions for customer service and sales engagement.
LiveVox Holdings, Inc. specializes in the development and provision of cloud contact center software solutions tailored for businesses across various industries. Based in San Francisco, California, the company offers a comprehensive suite of products designed to enhance customer engagement and operational efficiency.
Among its flagship offerings is Four Clouds, an outbound voice solution that includes options for manual and automated outbound dialing systems, crucial for managing regulatory requirements. Bundled packages feature versatile solutions such as two-way messaging, outbound campaigns, compliance tools, speech analytics, inbound contact center capabilities, and cloud-based interactive voice response (IVR) systems.
LiveVox also excels in providing inbound voice solutions, which encompass automatic call distributor functionalities, IVR systems, and wallboards for real-time performance monitoring. Their blended omnichannel solutions integrate voice, email, SMS, virtual agents, and webchat capabilities, enabling seamless communication across multiple channels.
The company further enhances customer relationship management through CRM tools that utilize unified customer profiles for efficient digital engagement. Their Workforce Optimization solutions empower contact centers to measure and manage agent performance effectively. Additionally, LiveVox offers SpeechIQ, an AI-driven speech analytics solution that enhances compliance, productivity, and quality in contact center operations. Catering to sectors including financial services, healthcare, telecommunications, customer care, business process outsourcing (BPO), and collections, LiveVox Holdings, Inc. remains at the forefront of innovating cloud-based contact center technologies.