Provider of outsourced customer experience solutions for global brands.
IBEX Limited specializes in delivering comprehensive, technology-enabled solutions for the entire customer lifecycle experience, serving clients both domestically in the United States and internationally. The company's diverse portfolio includes ibex Connect, a customer service and technical support offering that enhances client engagement through a CX (Customer Experience) model. This model integrates various communication channels such as voice, email, chat, SMS, and social media, along with back-office services designed to drive revenue and add value.
Adding to its capabilities, ibex Digital provides robust customer acquisition solutions encompassing digital marketing strategies, e-commerce technologies, and platform solutions tailored to optimize client outreach and conversion rates. Meanwhile, ibex CX enhances customer experience management through proprietary software tools that measure, monitor, and manage customer interactions effectively.
Operating 34 customer engagement centers and four customer acquisition delivery centers as of June 2022, IBEX Limited serves a broad spectrum of industries including banking, financial services, logistics, health tech, retail, streaming, travel, hospitality, and utilities. The company, formerly known as IBEX Holdings Limited, rebranded to IBEX Limited in 2019. Founded in 2017 and headquartered in Washington, District of Columbia, IBEX Limited is a subsidiary of The Resource Group International Limited, continuing to expand its global footprint and enhance its service offerings in the competitive field of customer lifecycle experience solutions.