Unified communications platform provider focusing on customer engagement for small and medium-sized businesses.
Weave Communications, Inc. operates as a leading provider of customer communications and engagement software solutions across the United States and Canada. Specializing in serving small and medium-sized businesses (SMBs), the company's innovative platform empowers businesses to optimize customer interactions while streamlining operational efficiencies. By leveraging its suite of products, businesses can effectively manage customer communications, reduce manual tasks, and enhance overall customer engagement.
Key offerings from Weave Communications include the Customized Phone System, a sophisticated tool that intelligently routes calls, identifies customer statuses, and provides relevant information during interactions. The platform also features Weave Text Messaging for seamless customer communication, Weave Missed Call Text for real-time response to missed calls, and Weave Team, facilitating internal team communication via group messaging directly from workstations.
Additionally, Weave's solutions encompass Weave Mobile App, enabling businesses to conveniently interact with customers through text, request payments, and manage calls on-the-go. Other essential tools include Weave Reviews for managing and responding to customer reviews, Weave Email Marketing for targeted email campaigns, and Web Assistant Appointment Requests for online customer interactions.
Moreover, Weave Communications offers specialized solutions such as Weave Payments for secure payment processing, Customer Insights for personalized customer engagement, and Analytics for business performance analysis. With a strong presence in various industries including dental, optometry, veterinary, and medical specialties, Weave Communications continues to innovate and expand its footprint in enhancing customer engagement and operational efficiency for SMBs. Founded in 2008 and headquartered in Lehi, Utah, the company was initially known as Recall Solutions, LLC before rebranding as Weave Communications, Inc. in 2015.