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TTEC Holdings, Inc., a leader in customer experience technology and services, specializes in designing, building, orchestrating, and delivering digitally enabled customer experiences tailored for diverse brands. The company operates through two core segments: TTEC Digital and TTEC Engage. The TTEC Digital segment focuses on creating robust digital experiences by integrating and orchestrating customer relationship management, data analytics, customer experience technology, and intelligent automation. This approach ensures optimal customer experience outcomes for clients across various industries.
In contrast, the TTEC Engage segment provides managed services for digitally enabled customer experience, offering omnichannel customer care, technical support, order fulfillment, customer acquisition, and retention services. Additionally, it delivers specialized back-office services such as AI operations, content moderation, and fraud management. TTEC serves a wide array of industries including automotive, communications, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation, and travel. Its global footprint spans operations in multiple countries including the United States, Australia, Canada, India, Mexico, the Philippines, and the United Kingdom.
Originally known as TeleTech Holdings, Inc., the company rebranded to TTEC Holdings, Inc. in January 2018. Founded in 1982 and headquartered in Englewood, Colorado, TTEC has established itself as a pivotal player in enhancing customer experiences through innovative digital solutions. With a commitment to leveraging technology to transform customer engagement strategies, TTEC continues to lead the charge in delivering seamless, personalized customer interactions across various touchpoints and channels.
TTEC's comprehensive suite of services and solutions underscores its dedication to driving client success in an increasingly digital world. By harnessing advanced technologies and industry-specific expertise, TTEC empowers brands to elevate their customer service capabilities and achieve sustainable growth in competitiv markets.
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