Provider of business process outsourcing (BPO) services, specializing in customer experience management and digital services.
TDCX Inc., along with its subsidiaries, specializes in delivering outsourced contact center services to a diverse range of technology and blue-chip companies across global markets. Headquartered in Singapore and operating in key locations including Malaysia, Thailand, the Philippines, Japan, China, Spain, India, Colombia, South Korea, and Romania, the company offers comprehensive digital customer experience solutions. These services encompass after-sales support and customer care across multiple industry sectors such as travel, hospitality, digital advertising, media, consumer goods, technology, financial services, fintech, government, gaming, e-commerce, and education.
In addition to customer service, TDCX Inc. provides tailored sales and digital marketing solutions that enable its clients to effectively promote their products and services in both business-to-consumer and business-to-business markets. The company also specializes in content monitoring and moderation services, ensuring a safe online environment for social media platforms through human interaction and moderation.
Beyond its core offerings, TDCX Inc. extends workspace solutions to its clientele and manages human resources and administrative functions to support operational efficiency. Formerly known as TDCX Capital Pte Ltd, the company rebranded as TDCX Inc. in January 2021 and has been operating since its establishment in 1995. As a subsidiary of Transformative Investments Pte Ltd, TDCX Inc. continues to innovate and expand its service portfolio to meet evolving client needs in the dynamic field of outsourced customer experience management.