Global commerce services company providing end-to-end eCommerce solutions, including fulfillment and customer care services.
PFSweb, Inc. and its subsidiaries specialize in delivering comprehensive omni-channel commerce solutions across multiple global markets, including the United States, Belgium, Bulgaria, the United Kingdom, Canada, and India. The company's core offerings encompass a wide array of services designed to streamline the entire order-to-cash process. This includes distributed order orchestration and efficient payment processing solutions tailored to meet the diverse needs of its clientele.
Central to PFSweb's operations are its robust order fulfillment services, ensuring timely and accurate delivery of products to customers worldwide. Complementing these capabilities are its contact center services, which provide essential customer support functions such as order entry, returns authorization, product inquiries, and order tracking. The company also leverages its proprietary iCA application, empowering agents to handle complex customer service tasks including order management, upselling, cross-selling, and customer feedback collection.
PFSweb serves a diverse range of industries spanning fashion apparel and accessories, fragrance and beauty products, health and wellness, luxury goods, cosmetics, footwear, consumer packaged goods, housewares, collectibles, jewelry, computer and office products, among others. This extensive industry reach underscores the company's ability to tailor its solutions to meet the specific demands of each sector it serves.
Founded in 1999 and headquartered in Allen, Texas, PFSweb has established itself as a leader in the omni-channel commerce sector. The company's commitment to innovation and customer-centric solutions has positioned it as a preferred partner for brands seeking to enhance their global e-commerce capabilities and streamline their operational efficiencies.