Software company offering customer engagement and digital process automation solutions.
Pegasystems Inc. is a leading provider of enterprise software applications worldwide, serving diverse markets including the United States, Europe, Asia-Pacific, and beyond. The company specializes in developing, licensing, hosting, and supporting robust software solutions designed to streamline business processes and enhance customer engagement across various industries.
Central to Pegasystems' offerings is the Pega Platform, a versatile application development product that empowers clients to build and deploy customized applications efficiently. Complementing this, Pega Infinity integrates customer engagement and digital process automation into a unified platform, enabling organizations to optimize their operations and deliver superior customer experiences.
In addition to its core platforms, Pegasystems provides a suite of customer engagement applications. These include the Pega Customer Decision Hub, which enhances customer acquisition and experiences across multiple channels, and Pega Sales Automation, designed to automate and manage sales processes effectively. Pega Customer Service facilitates proactive customer interaction management, connecting customers with relevant systems and people to elevate service experiences.
Pegasystems also offers intelligent automation software and Pega Cloud, enabling clients to develop, test, and deploy applications securely over the internet. The company supports its comprehensive software solutions with Pega Academy, providing training and certification programs for employees, clients, and partners. With a direct sales force and strategic partnerships with technology providers, Pegasystems caters primarily to sectors such as financial services, healthcare, telecommunications, government, and more, delivering innovative solutions that drive operational efficiency and customer satisfaction. Founded in 1983 and headquartered in Cambridge, Massachusetts, Pegasystems continues to innovate and lead in enterprise software solutions globally.