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MIND C.T.I. Ltd., along with its subsidiaries, specializes in the design, development, marketing, support, implementation, and operation of comprehensive billing and customer care systems across global markets including the Americas, Europe, Israel, Asia Pacific, and Africa. The company operates through two distinct segments: Billing and Related Services, and Messaging, catering to a diverse clientele within the telecommunications industry.
Under its Billing and Related Services segment, MIND C.T.I. provides robust solutions tailored to support a wide array of telecom services ranging from voice and data to content services. These solutions encompass flexible payment models such as prepaid, postpaid, and pay-in-advance, all integrated within a unified platform. Key features include a sophisticated workflow engine facilitating seamless business process management, from subscriber registration and order management to trouble ticketing and debt collection. The company also offers an integrated point of sale solution that manages dealer, store, and cashier operations throughout the sales cycle.
Complementing its product offerings, MIND C.T.I. delivers comprehensive professional services including turnkey project delivery, customer support, maintenance, integration, customizations, and project management. Moreover, the company provides managed services, ensuring operational efficiency in day-to-day billing tasks for its clientele in the billing and customer care domain.
In addition to its core billing solutions, MIND C.T.I. offers PhonEX ONE, a sophisticated call management system designed for telecom expense management, call accounting, traffic analysis, and fraud detection. This system is essential for organizations seeking robust telecom management solutions to optimize operational costs and enhance service efficiency. MIND C.T.I. distributes its products directly and through a network of distributors and resellers, primarily serving a broad spectrum of communication service providers including wireline, wireless, VoIP, broadband IP network operators, LTE operators, cable operators, and mobile virtual network operators (MVNOs). The company, founded in 1995, is headquartered in Yokne'am Illit, Israel, maintaining a strong global presence in the telecom software solutions market.
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