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Marchex, Inc. operates as a prominent analytics and solutions provider specializing in enhancing business connectivity, driving customer conversions, and measuring marketing effectiveness across the United States and Canada. The company offers a range of innovative products tailored to help enterprises maximize the value of inbound phone calls. This includes Marchex Call Analytics, a robust platform designed to optimize sales, appointments, and reservations through actionable insights derived from call data.
Additionally, Marchex provides Text Analytics and Communications solutions, empowering sales, marketing, and operations teams with intelligent mobile messaging capabilities for seamless customer engagement via SMS. The company's portfolio also features Marchex Sales Engagement products, such as Marchex Engage and Marchex Spotlight, integrating artificial intelligence and machine learning to enhance call monitoring and scoring services for various business sectors, including automotive.
Founded in 2003 and headquartered in Seattle, Washington, Marchex continues to innovate in the realm of conversation intelligence and marketing analytics. Its Marchex Platform Services enable businesses to integrate comprehensive conversation intelligence into their existing workflows, deciphering customer interactions to drive informed decisions and improve overall operational efficiency. With a commitment to leveraging data-driven insights, Marchex supports enterprises of all sizes in achieving greater marketing effectiveness and customer conversion rates.
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