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LivePerson, Inc., along with its subsidiaries, specializes in conversational commerce software and Gainshare solutions, operating through two primary segments: Business and Consumer. The Business segment empowers brands to utilize LiveEngage's intelligence engine, facilitating connections with consumers through a comprehensive suite of mobile and online business messaging technologies. This enables seamless customer interactions and enhances engagement across various digital platforms.
The Consumer segment facilitates online transactions by connecting experts with users seeking information and knowledge through mobile and online messaging. This segment enhances accessibility to expert advice and support, fostering meaningful interactions and knowledge sharing in real-time.
Central to its offerings is the Conversational Cloud, an advanced enterprise-class platform hosted in the cloud. This platform enables businesses and consumers to interact via conversational interfaces, including in-app and mobile messaging, thereby transforming customer engagement and driving operational efficiencies.
Headquartered in New York, New York, LivePerson serves a diverse client base spanning Fortune 500 companies, Internet businesses, online merchants, small businesses, automotive dealers, universities, libraries, government agencies, and not-for-profit organizations. With operations across the United States, Canada, Latin America, South America, Europe, and the Asia-Pacific region, the company leverages strategic partnerships with industry leaders such as TTEC and DMI to enhance customer experience through digital engagement, messaging solutions, and AI-driven automation. Founded in 1995, LivePerson continues to innovate and expand its capabilities in conversational commerce, driving the future of customer interactions globally.
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