Provider of home service plans and solutions through its brands including American Home Shield.
Frontdoor, Inc., headquartered in Memphis, Tennessee, specializes in providing comprehensive home service plans across the United States. Established in 1971, the company offers plans that cover the repair or replacement of principal components of over 20 home systems and appliances. These include essential systems such as electrical, plumbing, and central heating, ventilation, and air conditioning (HVAC), as well as household appliances like refrigerators, dishwashers, and ovens. Frontdoor's service plans also extend to electronics, pools, spas, and pumps, ensuring homeowners have peace of mind with their home maintenance needs.
In addition to its home service plans, Frontdoor operates two key business segments aimed at enhancing home service convenience and efficiency. The ProConnect segment provides on-demand home services, connecting homeowners with qualified professionals for a wide range of home maintenance and repair tasks. This service ensures timely assistance and expert solutions for various home service needs, contributing to customer satisfaction and operational efficiency.
Frontdoor has leveraged advanced technology through its acquisition of Streem, a cutting-edge platform utilizing augmented reality (AR), computer vision, and machine learning. Streem enables home service professionals to diagnose breakdowns accurately and efficiently complete repairs. This innovative technology enhances the customer experience by reducing service times and improving the accuracy of service diagnoses, ultimately elevating the standard of home service delivery across its brands.
Under its umbrella of brands including American Home Shield, HSA, Landmark Home Warranty, OneGuard, and Frontdoor itself, the company serves a diverse base of homeowners nationwide. Frontdoor continues to innovate in the home service industry, combining decades of experience with technological advancements to meet the evolving needs of homeowners seeking reliable and efficient home maintenance solutions. With its commitment to customer satisfaction and technological innovation, Frontdoor remains a leader in the home service plans sector, dedicated to enhancing the comfort and convenience of homeowners across the United States.