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Freshworks Inc., a prominent software-as-a-service (SaaS) provider, delivers modern solutions globally to enhance business operations. Established in 2010 and headquartered in San Mateo, California, the company originally operated under the name Freshdesk Inc. before rebranding as Freshworks Inc. in June 2017.
Specializing in customer engagement and support, Freshworks offers a comprehensive suite of SaaS products designed to streamline customer relationship management, support ticketing, and IT service management. These solutions cater to businesses of all sizes across various industries, enabling them to manage customer interactions effectively and improve operational efficiency.
Key offerings from Freshworks include Freshdesk, a leading customer support software that facilitates ticket management and multichannel communication. Additionally, Freshservice provides IT service desk and IT asset management capabilities, empowering organizations to deliver superior IT support to their employees and clients.
The company's commitment to innovation and customer-centric solutions has earned it a strong reputation in the SaaS industry. Freshworks continues to expand its product portfolio and global presence, serving thousands of businesses worldwide with intuitive, scalable software solutions that drive business growth and customer satisfaction.
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