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eGain Corporation specializes in developing, licensing, implementing, and supporting customer service infrastructure software solutions across global markets including North America, Europe, the Middle East, Africa, and the Asia Pacific. The company's primary offering includes unified Knowledge Hub solutions designed to automate, enhance, and streamline customer engagement processes. These solutions empower organizations to deliver superior customer experiences by integrating knowledge management with customer service operations.
Additionally, eGain provides subscription-based services that enable customers to access its software via a cloud-based platform, ensuring flexibility and scalability. The company also offers a range of professional services, including consulting, implementation, training, and managed services, to support seamless adoption and utilization of its solutions.
eGain serves a diverse clientele spanning various industry sectors such as financial services, telecommunications, retail, government, healthcare, and utilities. Its innovative software solutions cater to the unique needs of businesses seeking to optimize customer interactions and operational efficiencies through advanced technology and strategic insights.
Founded in 1997 and headquartered in Sunnyvale, California, eGain continues to innovate in the customer service software domain, enhancing its offerings to meet evolving industry demands and technological advancements worldwide.
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