Provider of customer engagement and marketing automation platform for enterprises.
Braze, Inc. operates a dynamic customer engagement platform that facilitates meaningful interactions between brands and consumers globally. The company's platform is designed to enhance customer engagement through a comprehensive suite of products and solutions. These include robust data ingestion capabilities provided by Braze software development kits (SDKs), which seamlessly manage the delivery of mobile and web notifications, in-app and in-browser messages, and content cards. These SDKs are adaptable across various digital interfaces and application frameworks, ensuring versatile integration into existing technology stacks.
Additionally, Braze offers a REST API that facilitates seamless data import/export and triggers workflows between Braze and brands' existing systems. The platform's partner cohort syncing feature enables brands to synchronize user cohorts from their partners, enhancing collaborative marketing efforts and customer segmentation strategies. Braze's classification products include sophisticated segmentation tools that define reusable consumer segments based on attributes, events, or predictive propensity scores.
The company's predictive suite empowers brands to identify and target high-value consumer groups effectively. Braze also provides personalized customer experiences through its personalization and action products. Its orchestration capabilities, highlighted by Canvas, enable brands to design and execute complex customer journeys and cross-channel messaging experiences. These include onboarding sequences, nurture campaigns, and win-back strategies tailored to maximize engagement and conversions.
Founded in 2011 and headquartered in New York, New York, Braze, Inc. originally operated under the name Appboy, Inc. before rebranding in November 2017. With a focus on innovation and customer-centric solutions, Braze continues to evolve its platform to meet the evolving needs of brands across diverse industries seeking to optimize customer engagement and drive business growth.