Provider of customer relationship management and business process outsourcing services across Latin America and Spain.
Atento S.A., along with its subsidiaries, operates as a prominent provider of customer relationship management business process outsourcing (BPO) services and solutions across various regions including Brazil, the Americas, Europe, the Middle East, and Africa. The company specializes in delivering a comprehensive suite of front and back-end services that encompass sales, customer care, technical support, collections, and back-office operations to a diverse clientele.
The client base of Atento spans multiple industries, prominently including telecommunications, financial services, consumer goods, retail, public administration, healthcare, travel, transportation, logistics, and technology and media sectors. Leveraging its extensive expertise and infrastructure, Atento offers its services through a variety of digital channels such as SMS, email, chats, social media platforms, apps, and other digital interfaces, in addition to traditional voice-based communication.
Founded in 1999 and headquartered in Luxembourg, Atento has established itself as a leader in the BPO industry by focusing on enhancing customer experience through innovative solutions and efficient service delivery. The company's commitment to digital transformation and personalized customer engagement strategies underscores its position as a trusted partner in managing and optimizing customer interactions across diverse markets.
Formerly known as Atento Floatco S.A., the company continues to expand its global footprint and strengthen its service offerings to meet evolving customer demands and technological advancements in the CRM and BPO sectors.